Coeus Solutions like always wanted to devise a solution that could add value to society. We’ve been in the customer feedback industry for a very long time in collaboration with eKomi. We understand that just like product users are our external customers, employees are our company’s internal customers. Provided that, if we could gather employee feedback in an unconventional way, we could drive extraordinary employee engagement and then ultimately, employee motivation. Therefore, our teams came up with a plan to develop an employee recognition and rewards platform. This platform was intended to offer a portal where employees could come and share recognition & rewards in the manner of social interactions.
Challenges & Solutions
The primary challenge that the team had to face, was to create something unique that could separate BRAVO! from all the other employee engagement services in the market. So, to tackle that – our key action was to automate the process of employee recognition and rewards via a web application where they could interact and acknowledge each other’s efforts in a positive way. Therefore, we built up BRAVO! as a platform where peer to peer recognition could be done in the form of timeline posts and private chats.
The next challenge was to build all these awesome features as fast as possible along with continuous iterations. For that, we needed to power up our platform with our other HR product VOE, which itself was a hefty task for us. But the team competently tackled this challenge by dividing the project into multiple small sprints and smart division of the tasks, this ensured a smooth delivery at each step. After the system was developed, it was now time to make it look appealing and interactive at the same time. For that our frontend experts did their research on various social networking sites and came up with a design that appeared as most user-friendly.
Another big challenge for the team was to build a secure transaction management system. This system required the integrations like client bundle purchases, currency conversions, and reward reimbursements against BRAVO! points. This task was completed while duly entertaining all legal and consumer rights policies.
In the end, some of our existing clients (like Allianz) were already interested in BRAVO! and we needed to create live widgets (click dummies) for them on urgent basis. Team BRAVO! worked very swiftly on the task and delivered the widgets in a very short span of 1 week. In addition to that, we had a challenge of deploying quarterly surveys for Ricoh (another existing client) and it required a lot of manual work from our side. But as they were one of our pilot clients, team BRAVO! left no stone unturned for a successful deployment of the feature. More so, ultimately this drill helped our team to make this a permanent feature of the app including biannual and annual surveys.
- Interactive and user-friendly platform, based on well-regarded social networking sites (having a proper timeline and option for a private chat).
- 360o employee feedback collection.
- Integrated reward store with a wide range of redeemable products.
- Secure transaction management for all users.
- Quick company onboarding and colleague invitations.
- Ability to set and track individual as well as collective goals.
- Reporting (on key drivers and surveys).
All the team efforts resulted in a successful launch of the application adhering to the desired time frame and quality standards. Though the project is still under development for further awesomeness, we’ve seen quite a positive response from the users. In addition to that, we at Coeus Solutions ourselves are using BRAVO! as a prime source of employee recognition & rewards, and we plan to keep on using it.